FAQ

Answers to Your Questions

  • Where are the motors manufacture?

    All VEM motors manufacture in Germany.  Certificate of Origin is optional and chargeable.

  • What is ISPM 15?

    It is self explained from the link below:

    https://ISPM_15 explanation

  • Can you remove ISPM 15 from the quotation?

    ISPM 15 is needed for export requirements and it is chargeable.

  • Why must I send photo of nameplate for replacement motor?

    Photo of nameplate and final user name are required for verification.

  • Can I have datasheet and drawing for replacement motor?

    No.  We do not provide datasheet and drawing for replacement motor.

  • When can I receive the motors?

    The lead time is around 6 ~ 12 working weeks for standard motor.

  • Where can I download the catalogues?

    You can download from the link below:

    Catalogue 
  • I need the packing dimension and weight?

    Packing details will be available after completion of motor.  Estimate net weight will be available on offer.

Can't Find What You're Looking For?

Send us an email to tell us what's up and someone from our Support team will get back to you as soon as possible. Be sure to include your order number (if you have one).